How can I update my computer to the latest RealGUIDE version?

Before installing a new RealGUIDE version,  we recommend uninstalling the previous release completely.
Don’t worry, the procedure is not going to remove your patients and projects from your database.

Windows instructions:
  1. First, check that your computer meets the minimum system requirements (attached);
  2. Open RealGUIDE software and click on Settings icon->Show setting folder (for Windows: C:\Users\YourPC Username\AppData\Roaming\RealGUIDE50). The name of the settings folder is different if you have installed a partner version;
  3. Close RealGUIDE;
  4. Delete all files located in the "RealGUIDE50" folder. Before you do this, please be sure you saved a copy of your custom RealGUIDE files, if you created any (read this article to learn how to save custom RealGUIDE files);
  5. click on Windows Start icon, look for RealGUIDE software in the programs list and click Uninstall (do not use the Search tool);
  6. run the installer of the new RealGUIDE version and follow the proposed installation wizard.

MAC instructions:
  1. First, make sure your computer meets the minimum system requirements (attached);
  2. Open RealGUIDE and click on the Settings icon -> Show Settings folder (Macintosh>Users> MAC User name >config.>RealGUIDE50). The name of the settings folder is different if you have installed a partner version;
  3. close RealGUIDE;
  4. delete only and exclusively the files contained in the "RealGUIDE50" folder. Before you do this, please be sure you saved a copy of your custom RealGUIDE files, if you created any (read this article to learn how to save custom RealGUIDE files);
  5. search for the RealGUIDE software in the MAC Finder, APP section, select it and click Move to Trash;
  6. run the installer of the new RealGUIDE version and follow the proposed installation wizard.

In case of partner versions, install the latest release made available by the distributor itself.

CAUTION: Patient data are contained in the "RealGUIDE50-DB" folder. Deleting it would result in the permanent loss of data in local memory.
Data di creazione: 22/04/2020 16:51      Ultimo aggiornamento: 25/10/2023 15:00
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