This page is a working place for both users and the support technicians. It displays tickets, grouped by categories for your convenience. The grid refreshes automatically, checking for new tickets in the background.
Important: this page displays only the tickets you are permitted to view, that is - tickets you submitted, tickets you're handling (if any), etc.
If the helpdesk administrator has granted you the permission to handle tickets in some categories, you will see all tickets in a category on this page. If you are the administrator - you can see all tickets in the helpdesk ticketing system.
Click a category to see a list of tickets in that category. SHIFT + Click a category to filter by multiple categories at once
Same with taga - click a tag to get tickets with that tag of SHIFT + Click to filter by mutliple tags
Optionally you can use the toolbar:
Merging and linking tickets
The ticket-list page also allows merging and linking tickets. To merge two or more tickets - select them in the list then click the "merge" link. The tickets will be merged into one.
To "link" similar tickets to each other - select them and click "link" (linked tickets will be displayed int the "related tickets" section when you open them).
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